Shipping policy
Shipping Policy
Fast Delivery for Your Next Glow-Up ✨
At InstantGlow, we work hard to get your glam delivered quickly, safely, and smoothly.
Please review our shipping policy below before placing your order.
Processing Time
Orders are typically processed within:
- 1–3 business days after payment confirmation
- Orders placed on weekends or holidays are processed the next business day
During launches, promotions, or viral product drops, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
UAE
- 1–3 business days
GCC Countries
- 3–7 business days
International Shipping
- 5–14 business days
Shipping times may vary depending on:
- Customs clearance
- Local carriers
- Weather conditions
- High-volume periods
Shipping Costs
Shipping fees are calculated at checkout based on:
- Delivery location
- Order size
- Shipping method selected
Free shipping promotions may apply during special campaigns.
Order Tracking
Once your order ships, you will receive:
- A shipping confirmation email
- A tracking number to monitor your delivery in real time
Please allow up to 24 hours for tracking updates to appear.
Customs & Import Duties
For international orders:
- Customs fees or import taxes may apply depending on your country
- These charges are the responsibility of the customer
InstantGlow is not responsible for delays caused by customs processing.
Incorrect Shipping Information
Please ensure your shipping details are correct before placing your order.
InstantGlow is not responsible for:
- Lost packages due to incorrect addresses
- Delivery issues caused by incomplete information
If you notice an error, contact us immediately at:
Lost or Delayed Packages
If your package is delayed or marked as delivered but not received:
- Contact the shipping carrier first
- Then reach out to our support team for assistance
We will do our best to help resolve the issue.
Damaged Packages
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Include photos of the packaging and products