Refund policy
Return Policy
Easy Returns, Stress-Free Glow ✨
We want you to love your InstantGlow experience.
If something isn’t right, we’re here to help.
Return Window
You can request a return within 14 days of receiving your order.
Eligible Returns
Returns are accepted for:
- Unused products
- Unopened packaging
- Damaged or defective items
- Incorrect items received
To be eligible:
- Products must be in original packaging
- Proof of purchase is required
- Items must not show signs of use
Due to Hygiene Reasons
For safety and hygiene purposes, we cannot accept returns or exchanges on:
- Opened beauty products
- Used eye products
- Products with broken hygiene seals
Unless the item arrived damaged or defective.
Damaged or Incorrect Orders
Received the wrong item or a damaged product?
Please contact us within 48 hours of delivery with:
- Your order number
- Photos of the item
- Photos of the packaging
We’ll make it right as quickly as possible.
Refund Process
Once your return is received and inspected:
- Approved refunds are processed within 5–10 business days
- Refunds are returned to the original payment method
- Shipping fees are non-refundable unless the issue was caused by us
Exchanges
At the moment, we do not offer direct exchanges.
If you’d like a different product or style, please place a new order after your return is approved.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong product was sent
- The product is defective
How to Start a Return
To request a return, contact:
Please include:
- Full name
- Order number
- Reason for return
- Photos (if applicable)